Amongst the myriad of telecommunication services, we could say VoIP is one of the newest and least understood. Because of this, we can be at more risk of misunderstanding offers or even been more easily misled.
Your choice of VoIP solutions is practically unlimited, from bundled handsets and calls within the monthly price, to others including features that some service providers would be typically charge for separately as a ‘bolt on’.
Here’s 6 areas of consideration that will help you select the best VoIP solution for your business :
- What features do I really need today? Beware of the “feature rich” solutions as you may be paying for things you don’t need.
- What is the ability of the company / product to add/develop new features? There are many self-built VoIP solutions where the development and support is dependent on only a few individuals.
This means it could be costly if you wanted to add new features. - What handsets are you being offered? Are they product specific or could they be used if you changed the VoIP provider?
- What are the out of call bundle charges (if bundles are offered)? Do your call volumes justify bundles?
- Business continuity, what happens if the system falls over? Ask the provider for their latest statistics on uptime.
- Make sure you know the contract length and support contract, supplier obligations and any training that might be provided.
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